Patient Care Coordinator
Company: InnovaCare Health
Location: Kissimmee
Posted on: April 25, 2024
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Job Description:
Village Physician Group, LLC
Job Summary
The Patient Care Coordinator is the first impression when patients
and guests arrive at InnovaCare Health facilities. They also assist
patients by assessing, facilitating, planning, and advocating for
health needs on an individual and on-going basis.
Essential Job Functions
Welcomes patients and visitors upon arrival to the clinic. Manages
waiting room to ensure wait times are within 15-minutes of arrival.
If not, the PCC keeps the patients and visitors notified of any
delays.
Manages the front desk workflow and communicates with the MA's.
Manages the providers schedule daily.
Maintains accurate registration by obtaining, recording, and
updating personal and financial information.
Assists patients in problem solving potential issues related to the
health care system, financial or social barriers (e.g., request
interpreters as appropriate, transportation services or
prescription assistance); and PCP change if necessary.
Assists patient with intake processes including scanning required
documents.
Collects patient's financial payment responsibility (ex.
co-payments, co-insurance, deductibles or issues receipts).
May manage cashier box or similar location, balances daily
deposits, and prepares bank deposits according to company
policies.
Processes walk-in patients and visitors such as greets, promptly
and professionally answers phone calls, and if applicable,
schedules appointments per guidelines.
Answers phones and schedules appointments. May also assist the case
manager with scheduling hospital follow-up.
Manages medical records (maintains, files/scans, prepares for
schedule).
Ensures all correspondence is scanned and/or filed in timely
manner.
Processes requests for medical records release and maintains
appropriate logs, etc.
Performs all other related duties as assigned.
Minimum Required Education, Experience & Skills
Keywords: InnovaCare Health, Kissimmee , Patient Care Coordinator, Other , Kissimmee, Florida
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